Muhammad Zidan Bin Zayd

Core Operations & Profit Management P&L & Operations Leadership: Directed end-to-end 2S Parts & Service center operations with full P&L accountability, driving revenue targets and resolving complex technical disputes.
VIP Fleet & Workflow Optimization: Enforced a zero-error maintenance policy for Melaka State Government VIP fleets and engineered new SOPs that improved workshop Turnaround Time (TAT) by 20% and maximized bay utilization.
OEM Warranty Compliance: Ensured strict adherence to Proton Edar warranty guidelines — minimizing rejected claims and optimizing company cost recovery.
Workforce Management: Led and coached a cross-functional team of technicians and service advisors, instilling a strong culture of safety, punctuality, and high-quality repair standards. Customer Experience & Retention CSI Leadership: Drove the Customer Satisfaction Index through rigorous feedback loops and premium front-line service communication.
Complex Dispute Resolution: Final escalation authority for technical disputes and post-repair grievances — resolving conflicts professionally to protect brand reputation.
Retention & Aftersales Marketing: Executed localized promotional campaigns and customer awareness programs to stimulate business growth and maximize long-term retention.
Service Delivery Excellence: Oversaw the entire customer journey from vehicle check-in to handover, ensuring 100% fulfilment of diagnostic requests and repair commitments.
Insurance & Accident Management: Streamlined insurance claim processes and Body & Paint coordination for seamless, stress-free support during critical incidents.

Dealer Issue Management: Resolved operational bottlenecks and disputes across 40 outlets to ensure seamless regional aftersales operations.
Quality Assurance & Auditing: Executed rigorous site audits to enforce SOPs, warranty governance, and corporate branding.
Performance Coaching: Aligned Dealer Principals with HQ targets, significantly driving regional market share and CSI scores.
Logistics Optimization: Managed transportation and spare parts reorder planning to monitor consumption and reduce operational wastage.
SAP Supply Chain & Warehousing: Set up a new Segambut warehouse and utilized SAP for JIT inventory delivery — effectively resolving regional parts shortages.

TEAC Electronic Sdn Bhd — Manufacturing Supervisor. Specialized in manpower planning and production floor SOP development for a Japanese-based MNC.
Gateway 2000 Sdn Bhd — Senior Manufacturing Supervisor. Led setup of new production lines, material planning, and outbound logistics for a US-based MNC.
China Semiconductor Corporation — Production Engineer. Managed daily production schedules and material flow for high-value electronic components for a Taiwanese-based MNC.